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Welcome to Grangemouth & Bo'ness Citizens Advice Bureau

Welcome to Grangemouth & Bo'ness Citizens Advice Bureau

In 2025/26 we were contacted by 1,816 people, who contacted us 6,354 times with, on average, 4 different issues, and for which we provided 12,619 pieces of advice/information. In many cases our help directly resulted in a financial gain, which for 2025/26 totalled £1,968,799. This meant that for every £1 in funding we received, we helped generate £6.91, most of which is spent in the local community. 

Access our services

If you need free, confidential, independent and impartial advice, information or guidance, Grangemouth & Bo'ness Citizens Advice Bureau is here for you. 

For more information on how your contact is handled, please visit our Get Advice page. 

Our address is:

4 York Arcade, Grangemouth FK3 8BA

You can e-mail us anytime or if you phone when we cannot take your call you can leave a message. Either way we will get back to you as soon as we can. Access options are as follows:

Call us

Contact Options

Monday
9:00 - 3:30 Tel or drop in/Triage
Tuesday
9:00 - 3:30 Tel or drop in/Triage
Weds
9:00 - 3:30 Tel only
Thursday
9.00 - 3.30 Tel or drop in/Triage
Use our online support tools

Our services

Whether you need advice about your money situation, want to make a complaint about faulty goods, or would like to talk to someone about tax credits, we’re here to give you clarity and a positive way to move forward.

Our trained advisers have vast experience in offering advice and guidance when you need it most. Let Grangemouth & Bo'ness Citizens Advice Bureau point you in the right direction.

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Benefits

Talk to us about issues with your benefits, or get information on tax credits and child benefit.

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Debt and money

Discuss how to better manage your debt or get minet advice from our trained specialists.

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Housing

Get advice about mortgage difficulties, private sector tenancies or complaining about your neighbours.

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Employment

We'll help you address all types of workplace problems, including issues with discrimination or redundancy.

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Consumer

We can guide you on making a complaint about faulty goods or bad service.

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Immigration

Immigration issues can be serious and time critical. You can speak to our advisers for help.

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Health

Find out how to make a complaint about healthcare, to understand your NHS patient rights or to discuss private healthcare.

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Family

Access support for a variety of family issues, from getting child maintenance to ending a relationship.

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Law & Courts

Speak to us for guidance on a variety of legal matters, from legal aid and human rights, to civil court procedure.

About our bureau

Grangemouth & Bo'ness Citizens Advice Bureau is here to offer free, impartial and confidential advice to anyone in Grangemouth and Bo'ness. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives.

Learn more about us