Benefits
Talk to us about issues with your benefits, or get information on tax credits and child benefit.
Our Services
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Our Services
Our services
Whether you need advice about your money situation, want to make a complaint about faulty goods, or would like to talk to someone about tax credits, we’re here to give you clarity and a positive way to move forward.
Our trained advisers have vast experience in offering advice and guidance when you need it most. Let Grangemouth & Bo'ness Citizens Advice Bureau point you in the right direction.
Debt and money
Discuss how to better manage your debt or get money advice from our trained specialists.
Housing
Get advice about mortgage difficulties, private sector tenancies or complaining about your neighbours.
Employment
We'll help you address all types of workplace problems, including issues with discrimination or redundancy.
Consumer
We can guide you on making a complaint about faulty goods or bad service.
Immigration
Immigration issues can be serious and time critical. You can speak to our advisers for help.
Health
Find out how to make a complaint about healthcare, to understand your NHS patient rights or to discuss private healthcare.
Family
Access support for a variety of family issues, from getting child maintenance to ending a relationship.
Law & Courts
Speak to us for guidance on a variety of legal matters, from legal aid and human rights, to civil court procedure.
Whatever your issues, we can point you in the right direction
From advice and information on day-to-day issues, through to detailed support and specialist topics, we can help. Here at Grangemouth & Bo'ness Citizens Advice Bureau our specialist advisers can give expert advice on:
Pension Wise
Receive free and impartial government guidance about your defined contribution pension options.
Money Advice
There is no need to struggle with debt and money problems. Our specialist advisers are here to help and can give you advice on a wide range of issues.
Patient advice
Our Patient Advice & Support Service (PASS) has been specially created to offer free, impartial and confidential advice to patients, their carers and families in Scotland.
Energy Advice
We can provide Energy advice and information including: energy efficiency, sources of financial help, and understanding your bill.
Lay Representation Service
We can provide lay representation at Welfare Benefit Appeal Tribunals, resources permitting, for clients disputing a benefits award.
Benefit Checks
If you wish to check your entitlement is correct or how a change in circumstances may affect your benefit entitlement, our advisers can check this for you.
Disputing Welfare Benefit Decisions
Citizens Advice Bureau have trained welfare benefit specialists who can help clarify benefit decisions, help fill in disability and sickness benefit forms, and advise on how you can dispute a welfare benefit decision up to and including representation at Tribunal.